Terms & Conditions
YOUR AGREEMENT WITH Destination: Uncharted
By clicking “Submit” on the website inquiry form, you signify your agreement with the following terms and conditions:
LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
Destination Uncharted LLC (“Agency”) acts as a sales agent for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary (“Suppliers”). Agency is not responsible for acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules.
“Clients” shall include the persons or entity paying for the travel services as well as those utilizing the services.
USE OF AGENCY SERVICES, ACCESS AND INFORMATION FOR TRAVEL BOOKINGS
Clients warrant that they are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with Agency. Clients agree to be financially responsible for all of their travel bookings made on behalf of themselves and any member of their traveling party and warrant that all information supplied by them on behalf of themselves, members of their household, or others for whom they are authorized to transact business with Agency is true and accurate. Clients agree that they will only make legitimate reservations or purchases with Agency and its Suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited. All bookings are accepted by Agency as agent for the travel Suppliers on Clients’ itinerary. Separate Supplier terms and conditions will apply to Clients’ reservation and purchase of travel-related goods and services that they select, and Clients understand and agree to abide by the terms and conditions of purchase imposed by any Supplier that they have selected as a service provider on an itinerary they have approved.
LIABILITY
Agency assumes no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be caused by: (1) any defaults, wrongful or negligent acts, or omissions of the Suppliers; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the Suppliers; (3) any wrongful or negligent acts or omissions on the part of any other party not under Agency’s control; and (4) any Supplier price drop after Clients’ travel arrangements have been confirmed, paid in full, or ticketed. Clients hereby release Agency from all claims arising out of any problem covered in this paragraph.
PAYMENTS AND CANCELLATIONS
Clients shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of their travel bookings through Agency. By submitting a credit card authorization form to Agency, Clients agree to allow Agency to use their payment method to purchase travel products from our Suppliers on Clients’ behalf.
EXCEPTING IN CASES OF FRAUD, CLIENTS AGREE NOT TO FILE ANY DISPUTE WITH THEIR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING TERMS AND CONDITIONS OF AGENCY OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF AGENCY OR ITS SUPPLIERS. IF CLIENTS ATTEMPT TO CHARGEBACK, REVERSE OR RECOLLECT A PREVIOUSLY AUTHORIZED TRIP PAYMENT, AGENCY RESERVES THE RIGHT TO COLLECT ALL ADDITIONAL COSTS, FEES AND EXPENSES ASSOCIATED WITH SUCH CHARGEBACK, REVERSAL OR RECOLLECTION, INCLUDING, WITHOUT LIMITATION, ATTORNEY FEES.
All payments for travel are due prior to departure according to each Supplier’s terms and conditions of booking. Clients understand that failure to make final payment or any violation of a Supplier’s conditions of purchase may result in cancellation of their reservations, in their being denied access to any flights, tours, hotels, cruises, or other travel services, or in their forfeiting any monies paid for their reservations. In some cases, there is NO REFUND once a booking is made and under deposit. Clients may not be entitled to a refund if they change or cancel their travel plans after confirmation of a booking. All cancellation requests must be sent to Agency in writing. As a result of cancellation, third-party Supplier’s cancellation penalties will apply. Cancellation fees will be charged to the credit card or other payment method Clients authorized to pay for travel services or deducted from the Supplier’s refund.
Travel arrangements involving airline and cruise components are subject to supplemental price increases that may be imposed by the supplier and/or government after Clients have completed their purchase. Clients hereby consent to any such price increases and authorize their credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and Clients may be bound by those contracts regardless of whether Clients receive notice of their terms.
TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION REQUIREMENTS
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry acceptable identification in order to board a flight. Acceptable identification can be found at https://www.tsa.gov/travel/security-screening/identification; examples are DHS-designated enhanced driver’s license, Passport, a foreign government passport. The name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on airline ticket(s) and booking records. Clients acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing Clients to miss flight(s), and subsequent scheduled travel bookings on cruises and tours. WHEN CLIENTS RECEIVE ANY AND ALL TRAVEL DOCUMENTS, IT IS CLIENTS’ RESPONSIBILITY TO REVIEW AND VERIFY ALL INFORMATION FOR ACCURACY. CONTACT AGENCY IMMEDIATELY IF CHANGES OR CORRECTIONS ARE REQUIRED.
Agency strongly recommends that Clients take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the anticipated date of return. Non-United States citizens may require additional documentation. Clients are responsible for making Agency aware when traveling on a passport from a country other than the United States of America. Agency neither controls nor warrants the issuance of visas or approval of visa waivers related to Clients’ travel. Should a visa not be issued, Agency is not responsible for lost payments made toward the contemplated trip. Please note that rules of each country regarding entry and exit change on a daily basis. Children and infants also require travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities; please see https://www.help.cbp.gov/s/sidebar-all-travel?language=en_US for additional information.
INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country holds different views of past criminal offenses, whether within or outside of their boundaries. If Clients have a current or prior criminal offense, contact that country directly for entry and exit requirements. Clients can visit the US State Department Website for further information about these requirements. See https://travel.state.gov/content/travel.html. Agency does not inquire about an individual’s criminal record in the interest of respecting our Clients’ privacy. For example, if traveling to or through Canada, individuals with a Driving While Intoxicated (DWI) record should review current entry requirements. See: https://ircc.canada.ca/english/helpcentre/results-by-topic.asp?st=8.1.
Agency has no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which Clients may travel. For information concerning possible dangers at destinations, Agency recommends contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or https://travel.state.gov/content/travel.html.
HEALTH/IMMUNIZATIONS
Clients must have the proper immunizations and health screenings and required documentation of such immunizations and screenings before travel. Agency shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination. In some cases, required inoculations must be recorded by Clients’ health practitioner on a valid vaccination certificate, which the Clients must carry for proof of inoculation. If Clients are concerned about taking any medications or receiving certain inoculations, they should check with their health practitioner BEFORE booking. Check the State Department Web site https://travel.state.gov/content/travel.html, for relevant information relating to travel to specific destinations, and the Center for Disease Control https://wwwnc.cdc.gov/travel/ relating to health issues related to travel.
HAZARDOUS MATERIALS
Federal law prohibits passengers from bringing hazardous materials on the aircraft.
(1) Federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s luggage or on the passenger’s person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radio-active materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals.
(2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in the passenger’s luggage and certain smoking materials carried on the passenger’s person. For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed at https://www.tsa.gov/travel/security-screening/whatcanibring/all.
INSECTICIDE NOTICE
We recommend that Clients refer to the DOT list of airports in countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This list is on the DOT’s website and is updated from time to time: https://www.transportation.gov/airconsumer/spray.
AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN
Agency shall not assume any responsibility for any air schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only and may vary in price. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares. Airline e-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary fare provide otherwise. Due to enhanced security, it is strongly recommended that Clients check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights.
RIGHT TO CORRECT ERRORS/OFFERS SUBJECT TO AVAILABILITY
Agency reserves the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives and Supplier promotions are subject to availability and may change without notice. Prospective Clients are advised to reserve early to avoid disappointment, increases in fares and additional late booking fees.
UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS AND ALTERATIONS TO BOOKINGS
When tour, cruise or package prices are based on Suppliers’ contract rates, Clients will not be entitled to any refund for any unused portion of travel. Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package for reason of failing to meet the minimum traveler requirement will be governed by the tour operator’s cancellation policy. If Clients decide to change any portion of their confirmed arrangements prior to departure or during their trip, Agency will attempt to assist them. Certain bookings may not be able to be changed. All requests for changes to a booking must be made in writing to Agency.
The Supplier may determine that alterations in itinerary are necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of the Supplier, and Agency bears no responsibility for any changes.
TRAVEL INSURANCE
For Clients’ protection, Agency strongly recommends that they purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by Agency staff constitutes a binding assurance or promise about the insurance. Agency also strongly recommends that Clients use a credit card for their purchase, so that they can exercise their rights under the Fair Credit Billing Act if they do not receive the services they purchased.